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E.D. Performance Scorecard

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Ten Factors for Emergency Department Success

For Hospitals With 20,000 Annual E.D. Visits or Less

Setting the right goals is the first step in creating measurable success. Nearly every hospital’s goals and measurements are slightly different. That’s why EmCare collaborates with hospital partners to establish benchmarks and achieve mutually- defined metrics for quality, efficiency and patient satisfaction.

How often does your emergency department achieve these key metrics?

Rate your E.D. on these success factors using a scale of 1 to 5:

1 = Never, 2 = Rarely, 3 = Sometimes, 4 = Usually, 5 = Always

Factor

Score

Left without being seen (1.7 percent or less per EDBA):

Door-to-doc / arrival to greet / provider evaluation (22 minutes or less per EDBA):

Length of stay for the discharged patient (121 minutes or less on average, E.D. arrival to E.D. discharge, per EDBA):

Length of stay for the patient who is admitted (238 minutes or less per EDBA):

Time from disposition to admit (62 minutes or less per EDBA):

Overall E.D. length of stay (121 minutes or less per EDBA):

Patient experience / satisfaction with care in the E.D. (Hospital's goals for surveys.):

Compliance with core measures (Goal of 100 percent compliance):

Patient experience training, tools (Communication Framework: Studer Group's AIDET, other):

Continuous process improvement methods displayed (Lean, Six Sigma, PDCA, rapid redesign processes):
 

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The benchmarks and commonly used goals are based on data from partner hospitals as well as sources such as the Emergency Department Benchmarking Alliance (EDBA) and the Centers for Medicare & Medicaid Services (CMS). AIDET® is a registered trademark of Studer Group® Qualitick™ is a national company that partners with EmCare to provide real-time data collection and reporting.

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