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“Excellence is never an accident. It is always the result of high intention, sincere effort and intelligent execution; it represents the wise choice of many alternatives -- choice, not chance, determines your destiny.”

— Aristotle

Making Healthcare Work Better™ for patients, physicians, hospitals and health systems is at the heart of EmCare’s mission. The exceptional expertise, leadership and resources EmCare provides have led to outstanding results for hospitals and health systems in terms of improved metrics, clinical outcomes, patient experiences and financial impact.

The following case studies give examples of the typical challenges faced, the solutions EmCare and the partnering sites developed, and the results achieved.
 

HOSPITALISTS’ EARLY MORNING DISCHARGE PROCESS IMPROVED METRICS
EmCare hospitalists at a 70-bed hospital increased the rate of early morning discharges from 23 percent to 72 percent in 30 days with these tools and tactics.
 

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Patient Experience Champions

The TGMC E.D. team has mastered best practices for improving the patient experience, achieving outstanding improvement in Press Ganey patient satisfaction scores

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Real-Time Patient Satisfaction Tools

Real-time surveys identify problematic patterns early and allow hospitals to take immediate corrective actions that can result in positive future outcomes and performance metrics.

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Acute Care Hospital Outperforms Goals

The “no-wait E.D.” program was piloted with a goal of providing an excellent patient experience, and efforts turned to decreasing E.D. wait times, reducing Left Without Being Seen (LWOBS) and Against Medical Advice (AMA) rates and improving value.

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Hospital Flow as a Top Priority

TriStar StoneCrest Medical Center, a 109-bed HCA hospital in the Nashville area, opened in 2003 with dedication to patient care and satisfaction. Even with a record number of patients in 2012, the hospital’s emergency department (E.D.) has maintained an average wait time of less than half the national average.

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EmCare Conducts Lean Rapid Redesign Workshop

EmCare was asked to conduct a Lean rapid redesign workshop for the emergency department (E.D.) with the goal of improving operational efficiency.

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Strong ED Leadership

Strong emergency department leadership was important in handling increases in patient volumes at Los Alamitos Center in California.

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Hospital Achieves Top 10 Recognition

To continue fulfilling its mission as the full-service walk-in emergency department of Los Angeles, St. Vincent turned to EmCare to reduce Length of Stay and improve patient satisfaction.

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Baptist Orange Hospital Achieves Record Patient Satisfaction

Hospital leaders turned to EmCare for innovative solutions that would improve communications, reduce AMA rates and improve patient satisfaction. Within a year, the hospital achieved an Overall Patient Satisfaction score of 98 percent, the highest in the facility’s history.

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Holyoke Medical Center Attains National Stroke Recognition

The EmCare team played a key role in the development of a cross-departmental initiative that resulted in a nationally recognized stroke treatment program and Gold Plus level status in the American Heart Association's “Get With the Guidelines” program.

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FAST ProcessES Make a Big Impact

Prior to moving into a new state-of-the-art medical facility, this southern California hospital was challenged with rising emergency department patient volumes. When long waits began to impact patient satisfaction, the EmCare team went to work developing meaningful solutions.

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St. Bernard's Medical Center ED Recognized with VHA Award

With more than 50,000 patients coming to the emergency department annually, this central Arkansas hospital partnered with EmCare to reduce wait times, LOS and LWOBS percentages. As a result of outstanding improvements to throughput, the facility was awarded the VHA Emergency Department Award.

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