EmCare, Inc. (“EmCare”) is committed to maintaining the privacy and security of its patients’ information. This notice is to inform our patients of an incident involving some of that information. While we have no evidence that any patient information has been used inappropriately, we wanted to notify our patients of this incident and share the steps we are taking to address it.

On August 2, 2018, we learned that EmCare email accounts containing patient information may have been accessed by an unauthorized third party in July, 2018. We conducted an investigation, including hiring a leading forensic firm to assist us. The investigation determined that the information in the email accounts may have included some patients’ names, dates of birth, health insurance information, billing information and clinical information.

We mailed letters to affected patients on October 1, 2018. We recommend our patients review statements they receive from their health insurer. If you see services you did not receive, please contact the health insurer immediately. If you believe you may have been affected and do not receive a letter by October 30, 2018, please call 1-877-877-2604 from 9:00 a.m. to 9:00 p.m., Eastern Time, Monday through Friday.

We deeply regret any inconvenience or concern this may cause you. To help prevent something like this from happening in the future, we are taking steps to secure our electronic environment, including implementing multi-factor authentication.