Get Dr. Jensen's #ACEP13 Psychology of Waiting Presentation Now!

Posted on Sat, Oct 19, 2013

Did you miss Dr. Jensen's "Psychology of Waiting" presentation at ACEP? Access the course notes now below!

Much has been written in the business literature about managing the waiting experience. Federal Express has noted that “waiting is frustrating, demoralizing, agonizing, aggravating, annoying, time consuming, and incredibly expensive.” We intuitively know this from our own experience as well as from our patients. In this #ACEP13 presentation, Dr. Jensen gives practical tips to improve your patients' ED experience.


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