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CMS Adds HCAHPS Five-Star Ratings to Website, April 2015

Posted on Mon, Mar 23, 2015
CMS Adds HCAHPS Five-Star Ratings to Website, April 2015

HCAHPS Five-Star Ratings are intended to make it easier for consumers to use the star system to make decisions concerning their choice of healthcare providers.
 
Centers for Medicare & Medicaid Services (CMS) administers patient experience surveys with the goal of improving healthcare in the U.S.  These surveys represent a change in the way CMS pays for services.  Rather than paying for the number of services provided, CMS is moving in the direction of paying for high-quality service.  CMS’s desire to transform the patient experience will involve the utilization of penalties for poor performance in order to ensure healthcare providers will modify existing behaviors to improve patient experience as reflected within the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient experience surveys.
 
HCAHPS star ratings are intended to provide a quick summary of each HCAHPS patient experience survey result in a format that is easy to interpret by the consumer.  CMS plans to update HCAHPS star ratings quarterly.  The HCAHPS star ratings are based on the same data that is used to create the HCAHPS measure publicly reported.
 
The HCAHPS star ratings shall be based upon averages of survey responses regarding communication with nurses/doctors; responsiveness of hospital staff; pain management; communication about medicines; discharge information; and care transition, as well as cleanliness and quietness of the hospital environment and the overall hospital rating, and whether the patient would recommend the hospital.
 
All hospitals that participate in the HCAHPS survey are eligible to receive HCAHPS star ratings.  Hospitals must have at least 100 completed surveys in a 12-month reporting period to be eligible for HCAHPS star ratings.  Therefore, the ratings may be based on as few as nine completed surveys per month.
 
It is critical that the healthcare providers are aware of the categories surveyed, continuously analyze quality improvement data and utilize its quality improvement system to improve the patient experience to avoid the negative public perception of poor care.  The negative star rating will place not only the hospital, but its nurses, doctors and trusted vendors at risk, when hospital management attempts to remedy its poor showing by assessing blame on those responsible for the poor rating.
 
Prash Pavagadhi
CEO, Qualitick 
March, 2015.



Prash Pavagadhi is a leader in the field of management and marketing both nationally and internationally.  He is the President and CEO of Qualitick, an organization dedicated to bringing innovative data capture, analytics, and quality improvement solutions to the market.  He has worked in diverse markets in both North America and Europe, working with Fortune 500 organizations like Xerox, Corp (UK). and Eaton Corp.  His insightful business and marketing strategies help organizations across numerous industries improve quality initiatives and performance.  The author is also active in the community in Tampa (FL), including a Past President of the Indo-U.S. Chamber of Commerce and also served  on the Board of Directors at the Museum of Science & Industry.  Prash also authored, ‘The Knowledge-Power Paradigm,’ a book which explores the business strategic impact of information as a critical competitive advantage for organizations in this century.
 

 
Further reading - http://www.hcahpsonline.org/StarRatings.aspx

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