Dr. Kirk Jensen to Share Emergency Department Operations Strategies

Posted on Mon, Jun 13, 2016
Dr. Kirk Jensen to Share Emergency Department Operations Strategies

Kirk Jensen, MD, MBA, FACEP, EmCare’s Chief Innovation Officer, will be delivering several presentations this week at the Institute for Healthcare Improvement's "Perfecting Emergency Department Operations" seminar.

To be held June 16 and June 17 at the Gaylord National Resort and Convention Center in National Harbor, Md., Dr. Jensen is one of four principle presenters.

Dr. Jensen’s presentations include:

  • Getting to Improvement: An Overview of Key Strategic Concepts: Patient safety, ED and hospital revenue, staff satisfaction and patient satisfaction are all negatively affected when patients, information, and materials do not move efficiently through the Emergency Department. This session will introduce key strategies for improving patient flow, including demand and capacity management, real-time monitoring of patient flow, forecasting, queuing theory, the theory of constraints, managing variation, and appreciation of a system.
  • Operational Strategies for the Front End/Lower Acuity Patients (Presented with Dr. Jody Crane): Drs. Jensen and Crane will present principles, models and design elements, customized to patient volume and patient mix, for efficiently caring for lower-acuity ER patients. A case study will be used to illustrate these strategies.
  • Operational Strategies for Psychiatric ED Patients (Presented with Dr. Karen Murrell): Drs. Jensen and Murrell will discuss how deploying an operations management approach to the special needs of the psychiatric patient, training staff to “see through the patient’s eyes,” linking to community resources, and tracking improvements can enhance overall flow and improve the patient and ED staff experience.
  • Operational Strategies for the Back End/Accelerating Admissions from the ED: Dr. Jensen will discuss the problems and opportunities for discharges and transitions within the ED or within the hospital. While his focus will be on actions under the control and influence of the ED, the overview of an approach to improve hospital-wide patient flow will be included. The application of “Fast Tracking” design principles to high-acuity patients also will be discussed.
  • Operational Strategies for Observation Patients (Presented with Dr. Jody Crane): Observation Units and Clinical Decision Units are transforming inpatient flow, streamlining care and improving quality. Drs. Jensen and Crane will highlight the critical elements of successful observation strategies and explain the important role they play in hospital-wide flow.
  • Execution for Improvement (Presented with Dr. Kevin Nolan): Organizations can have good ideas and the will to make changes but fail in their improvement efforts due to the lack of skilled execution. Important components of executing projects will be discussed

The "Perfecting Emergency Department Operations" seminar is designed for anyone involved in ED operations, including directors, managers, nurses, physicians, administrators and ED leadership.

EmCare has a variety of resources and tools designed to help healthcare executives make informed decisions, including calculators to assess the financial impact of improving flow and to assess ED efficiency. Our partner hospitals have the benefit of the resources of Drs. Jensen and Mayer and innovative strategies to hardwire flow.

Dr. Kirk Jensen

Kirk Jensen, MD, MBA, FACEP, is the Chief Innovation Officer for EmCare. He also is Chief Medical Officer of BestPractices and serves as a Medical Director for Studer Group. He has spent more than 20 years in emergency medicine management and clinical care and is a respected expert in patient safety, performance improvement and patient flow. Jensen has held numerous leadership positions with The Institute for Healthcare Improvement and was named Speaker of the Year by the American College of Emergency Physicians. He has been involved in coaching and/or consulting with more than 300 hospitals nationwide and has developed some of the most innovative and creative solutions in emergency medicine. He has contributed to numerous publications, including The Patient Flow Advantage (2015), Emergency Department Management (2014), Emergency Department Leadership and Management: Best Principles and Practice (2014), The Hospital Executive’s Guide to Emergency Department Management (2014), Springer’s Patient Flow (2013), Hardwiring Flow:  Systems and Processes for Seamless Patient Care (2009, and Leadership for Smooth Patient Flow (2008).

Dr. Jensen holds degrees from the University of Illinois (Champaign), the University of Illinois (Chicago) and the University of Tennessee (Knoxville). He completed his residency in emergency medicine at the University of Chicago.


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