Managing Wait Times to Improve Patient E.D. Experience

Posted on Tue, Feb 03, 2015

The results are in: Punxsutawney Phil saw his shadow, which, some believe, means that we'll have to wait six more weeks for spring.

As healthcare professionals, we know that waiting, especially in the emergency room setting, can lead to dissatisfied patients.

Let's rewind and take a look at one of our most popular presentations on the psychology of waiting, by EmCare Executive Vice President, Dr. Kirk Jensen as he offers practical tips to improve your patients' ED experience.


Dr. Kirk Jensen is an Executive Vice President with EmCare. He is also the Chief Medical Officer of BestPractices and serves as a Medical Director for Studer Group. He has spent more than 20 years in emergency medicine management and clinical care and is a respected expert in patient safety, performance improvement and patient flow. Jensen has held numerous leadership positions with The Institute for Healthcare Improvement and was named Speaker of the Year by the American College of Emergency Physicians. He has been involved in coaching and/or consulting with more than 200 hospitals nationwide and has developed some of the most innovative and creative solutions in emergency medicine. Jensen holds degrees from the University of Illinois (Champaign), the University of Illinois (Chicago) and the University of Tennessee (Knoxville). He completed his residency in emergency medicine at the University of Chicago.

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