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Burnout and Post-Traumatic Stress Has Reached Epidemic Proportions

Posted on Thu, Jun 22, 2017
Burnout and Post-Traumatic Stress Has Reached Epidemic Proportions

By Jane Sullivan, Ph.D.

Epidemic is the term currently used to describe the increased incidence of both burnout and post-traumatic stress disorder (PTSD) in emergency physicians. It’s difficult to know if calls to action to address this epidemic have been responded to with any successful intervention. So perhaps the statistics will continue to be astounding:
 

  • 300 to 400 physicians commit suicide a year
  • 52 percent of emergency physicians report being burnt out
  • 60 percent of midcareer doctors have been involved in lawsuits
  • 10 to 15 percent of all doctors have issues with substance abuse during their careers
  • 80 percent of physicians state that they believe that the medical profession is on the decline

PTSD

Post-Traumatic Stress Disorder (PTSD) is a trauma and stress related disorder that may develop after exposure to an event or ordeal in which death, severe physical harm or violence occurred or was threatened, according to Psychology Today. Witnessing the pain and suffering of patients who are impacted by traumatic events such as mass shootings, car accidents, suicides, opiate overdoses and terminal illnesses can erode the barriers that help protect physicians from incapacitating, overwhelming emotions. It is, however, the inability to access emotions and the lack of support to express genuine and understandable grief that may set the foundation for the symptoms of PTSD.

The Symptoms of PTSD

The symptoms of PTSD are usually quite demonstrable — flashbacks, nightmares, startle responses that can last for months and can become debilitating. Treatment options exist for those medical providers suffering from PTSD, and most organizations are sympathetic to and supportive of providing help.

Burnout

Recognizing burnout may be more elusive. The term “burnout” suggests that one was on fire at some point, but now the fire is gone. Christine Maslach, who has done significant work on burnout, defines it as, “an erosion of the soul caused by a deterioration of ones values, dignity, spirit and will.”

The Symptoms of Burnout

The symptoms of burnout are varied and refer to a change in a person’s behavior and personality. They include:
 
  • Loss of a sense of personal satisfaction, accomplishment and meaning
  • Isolation from friends and family
  • Increase in cynicism and sarcasm (patients become stereotyped)
  • Appetite changes – weight gain, weight loss
  • Loss of interest in favorite activities
  • Depersonalization
  • Robotic actions
  • Fatigued before the day begins
  • Increased alcohol and/or drug use
  • Change in demeanor
  • Overreaction to minor incidents
  • Angry outbursts
  • Increased rate of divorce
  • Loss of empathy
  • Disengagement from patients, profession and other providers

The factors contributing to burnout are numerous and somewhat predictable. They include:
 
  • Societal and patient expectations for medical “perfection” (no mistakes)
  • Personal physician expectation of “perfection” (personal cost of mistake)
  • Too much output, not enough input
  • Pressure to see more patients
  • Medical malpractice creates defensive medicine
  • Focus on the negative
  • Repeat narcotic-seeking patients, drunk patients in the ED
  • Emergency physicians becoming “social workers”
  • Loss of autonomy
  • Increased scrutiny, e.g., physicians judged by quality measures, documentation, chart reviews, peer reviews
  • Standardized medicine
  • Repetition of patients who may appear to be willfully self-destructive or neglectful, with expectations that doctors will “fix them” (“Same stuff, different day”)
  • Decreasing public respect for the medical profession
  • Increasing reliance on technology by patients
  • The impact of night shifts on sleep patterns
  • Disillusionment in medicine, whereby idealism becomes disappointment and dissatisfaction
  • “Destination sickness”; You’ve “arrived,” but now what?
  • Decreasing trust between doctor and patient and increased distance
  • Adversarial relationship with administration
  • Years of ongoing litigation, which generates guilt and, worse, profound shame
  • Shame for failing to live up to one’s image
  • Repetitive grief with no space to grieve
  • Constant stress, fear of making a mistake

Given the impact of burnout on physician behavior, higher medical errors, suicide and lower quality of care, it would seem imperative to understand the causes of burnout and generate concrete actions to address the “epidemic.” However, there are barriers and challenges that exist in addressing both PTSD and burnout which impacts mobilizing treatment interventions.

First, medical organizations and administrators whose focus is on the financial bottom line may believe that it’s more cost effective to replace a “hurting” physician than invest in supporting that physician. Individual physicians, who view themselves as heroic and strong, may have difficulty admitting to their own pain and need for help. Peers who witness other doctors with the symptoms of PTSD or burnout are reluctant to talk with their fellow providers about what they are witnessing, perhaps because of a concern about what the reaction may be. In addition, there may be fear of acknowledging a potentially debilitating distress because of the medical licensing board’s question: “Have you ever had a medical condition or been treated for a problem that could hinder or impair your ability to provide patient care?”

Identifying and Treating Burnout and PTSD

Although some organizations do attempt to assess how their physicians are doing by surveying clinicians, such surveys typically have only about a 40 percent response rate. It will, therefore, take vigilance on the part of peers, fellow practitioners and medical directors (who may themselves be burning out) to be observant of physician behavior and attitudes. Engaged physicians maybe the ideal, but identifying and supporting those physicians struggling with PTSD and burnout needs to be a more immediate goal.

Treatment of both burnout and PTSD is the responsibility of all involved. There are many support systems available to help individual physicians in their struggles, such as the American Medical Association and The HappyMD.com.

As Nietzsche said, “Physician, heal thyself: then wilt thou also heal thy patient.”

Peer groups provide safe, non-judgmental environments to address issues of mistakes, guilt, shame, disengagement, anger and all of those emotions that impact physicians’ attitudes and behaviors. Knowing one is not alone can be very helpful. Staff meetings could include some of these topics for general discussion. Hospital administrations can advertise their commitment to not only helping identify those physicians struggling with the cost of their profession, but also their investment in support activities. In fact, several large hospital systems have hired professionals trained in physician health and well-being to provide care, both proactively and reactively.

If burnout and PTSD in healthcare is indeed at epidemic levels, it will take mobilizing all of the resources necessary to respond adequately. The cost is too high to continue to ignore this issue.

Sullivan_Jane.jpg

Jane M. Sullivan, Ph.D., is an adjunct professor at Albert Einstein College of Medicine, Bronx, N.Y.; Yeshiva University, New York City; and Fairleigh Dickinson University, Teaneck, N.J., teaching courses on conflict resolution and family dynamics. Much of Dr. Sullivan’s recent professional work has been on leadership development, generational transitions and supporting effective and productive interpersonal communication in organizations. Dr. Sullivan has been a guest speaker on topics such as emotional intelligence, burnout, dynamics within family business, conflict resolution, effective communication and gender differences. She has written several articles on topics related to interpersonal dynamics in business.

References:
Danielle Ofri, M.D. What Doctors Feel: How Emotions Affect the Practice of Medicine, Beacon Press, Boston, 2013.
Tom Murphy, M.D. Physician Burnout: A Guide to Recognition and Recovery, Aloha Publishing, 2015.
Joseph S. Bujak, M.D. Inside the Physician Mind: Finding Common Ground with Doctors, ACHE Management Series, Health Administration Press, 2008.
Burnout: Emergency Medicine Hit Hardest, J. Duncan Moore, Jr., Health Leaders Media
Physician Burnout: Why It’s not a Fair Fight (blog article), Dike Drummond, The Happy MD.com
Physician Burnout: It Just Keeps Getting Worse, Medscape, Carol Peckham

Resources:
Whole Health Medicine Institute
Lissa Rankin, M.D. – Self Healing Kit
 

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Mustafa Sardini, M.D., Honored as 2017 Hospital Medicine Physician of the Year

Posted on Thu, Jun 15, 2017
Mustafa Sardini, M.D., Honored as 2017 Hospital Medicine Physician of the Year

Mustafa Sardini, M.D., the site medical director at Baylor Scott & White Medical Center in Sunnyvale, Texas, has been honored with Envision Physician Services’ 2017 Hospital Medicine Physician of the Year award.

“It is an absolute honor to receive this prestigious award,” Sardini said. “I greatly appreciate my colleagues for their support and all their hard work and sacrifices in helping make this a top-performing facility.”

"Dr. Sardini has been instrumental to our continued quality, operational and cultural improvements here at Baylor Scott & White Medical Center – Sunnyvale,” said Collin LeMaistre, chief executive officer. When talking about his exceptional leadership skills and ability to mentor stakeholders across the organization, LeMaistre said, “He has been transformational for this hospital.”

Sardini has successfully spearheaded efforts to improve the patient experience as well as documentation and reimbursement practices. He has also collaborated with emergency department leadership and all staff members to enhance operational efficiency and raise quality standards. Colleagues say Sardini’s passion for hospital medicine and dedication to improving patient outcomes is evident in his infectious smile, eagerness to mentor others and attention to detail.

Sardini was presented with the award during the Envision Physician Services 2017 Annual Leadership Conference held in Las Vegas April 18-20. In addition to recognizing a hospital medicine physician, Envision Physician Services honors leading physicians in emergency medicine, radiology and acute surgery.

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Mark Lieser, M.D., Honored as 2017 Acute Surgery Physician of the Year

Posted on Thu, Jun 08, 2017
Mark Lieser, M.D., Honored as 2017 Acute Surgery Physician of the Year

Mark Lieser, M.D., the medical director for Medical Center Hospital in Odessa, Texas, received Envision Physician Services’ 2017 Acute Surgery Physician of the Year award.

“It is an incredible honor to be recognized by my colleagues – all of whom I admire for their clinical expertise and commitment to our patients,” said Lieser, a 6-year Envision Physician Services-affiliated physician. “Through our ongoing support for one another and continued collaboration, we are able to ensure patients receive the best and most appropriate care and have a positive experience.”

“With his leadership, we quickly achieved Level II trauma status, and look forward to continued success as a high-performing regional trauma center,” said Bill Webster, chief executive officer for Medical Center Health System.

Lieser has worked with colleagues to establish and implement quality care practices for patients with critical injuries, orthopedic injuries and those requiring massive transfusion. Lieser, who has been described as a leader by diligence and sacrifice, is well-respected for his exceptional clinical performance, foresight, leadership and dedication to enhancing the delivery of care in the acute surgery setting. Colleagues say he is a strong and invaluable mentor who fosters a collaborative work environment.

“At the foundation of every good trauma program, is a cornerstone trauma medical director – frequently referred to as 'the glue that holds the program together,'” said Jonathan Dayton, chief operating officer of the surgical services division at Envision Physician Services. “Dr. Lieser's leadership surpasses the glue. He has an uncanny ability and passion for organizing diverse clinicians, resources and program objectives, resulting in a paramount patient experience.”

Lieser was presented with the award during the Envision Physician Service 2017 Annual Leadership Conference held at the Wynn in Las Vegas April 18-20. In addition to honoring the year’s top surgeon, Envision Physician Services recognizes leading physicians in emergency medicine, hospital medicine and radiology.

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Guillaume Boiteau, M.D., Honored as 2017 Radiology Physician of the Year

Posted on Thu, Jun 01, 2017
Guillaume Boiteau, M.D., Honored as 2017 Radiology Physician of the Year

Guillaume Boiteau, M.D., a radiologist at Valley Regional Medical Center in Brownsville, Texas, received Envision Physician Services’ 2017 Radiology Physician of the Year award for his exemplary work and commitment to his patients, profession and colleagues.

“I am extremely humbled by and grateful for the recognition by my peers,” Boiteau said. “I truly enjoy working with my colleagues and providing highly individualized, evidence-based and quality care to my patients.”

“Dr. Boiteau has built an unbelievable reputation among the medical staff, nonclinical staff and community as a whole,” said Thomas Seay, M.D., site medical director at Envision Physician Services, admiring the positive and inspiring demeanor of his colleague. According to Seay, Boiteau has an exemplary work ethic and calm bedside manners. “Oftentimes, you will find Dr. Boiteau working late in the evening doing a procedure or reading a complex cancer follow-up before the sun rises. In a fast-paced radiology environment, it is difficult to remain calm and focused. Dr. Boiteau does just that.”

Boiteau remains vigilant about studying and implementing radiology best practices. He also collaborates frequently with multi-specialty physicians to adopt a comprehensive approach to patient care. Colleagues say Boiteau shares the same level of commitment to advancing the staff and the hospital’s strategic goals as he does to improving the outcomes of his patients.

Boiteau was honored with the award during Envision Physician Services 2017 Annual Leadership Conference held in Las Vegas April 18-20. In addition to recognizing the year’s top radiologist, Envision Physician Services honors leading physicians in anesthesia, emergency medicine, hospital medicine and acute surgery.

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James Rhee, M.D., Honored as 2017 Emergency Physician of the Year

Posted on Thu, May 25, 2017
James Rhee, M.D., Honored as 2017 Emergency Physician of the Year

James Rhee M.D., FACMT, FACEP, FAAEM, medical director at Corona Regional Medical Center in Corona, Calif., received Envision Physician Services’ 2017 Emergency Medicine Physician of the Year award.

“I am thrilled to be selected as one of Envision Physician Services’ Physicians of the Year,” Rhee said. “I would like to acknowledge the dedicated team members at Corona Regional Medical Center whom I am proud to work alongside every day. We constantly strive for excellence and, in our short time together, have built a strong foundation for which we provide quality, patient-centered care.”

“Dr. Rhee took over as the director of the emergency room at a time when there was a need for strong physician leadership and a change in culture,” said Mark Uffer, chief executive officer at Corona Regional Medical Center. “He has helped recruit a stable core of providers that demonstrates daily the commitment to quality care and service. We find him to be a calm and calculating director who is committed to the vision of our administration and the values required to be the hospital of first choice in the market."

In his two years at the facility, Rhee has applied his clinical expertise and strong leadership skills to improve operational efficiency and enhance the patient experience. Within 11 months, he helped reduce the amount of time between patients’ arrival and consultation with a physician from 70 minutes to 27 minutes. Since implementing Lean principles to improve patient flow and experience, he has been asked to consult Corona Regional Medical Center’s partnering hospitals in Las Vegas.

“Dr. Rhee’s dedication to his team members and the patients he serves is unparalleled,” said Thom Mayer, M.D., regional chief executive officer for Envision Physician Services. “Through his strong leadership abilities, evidence-based practices and commitment to excellence, he has been able to implement substantial and far-reaching improvements in the clinical operations and employee culture at Corona Regional Medical Center. In a word, Dr. Rhee is an exemplary physician.”

Rhee was presented with the award during the Envision Physician Services 2017 Annual Leadership Conference held in Las Vegas April 18-20. In addition to honoring the year’s top emergency medicine physician, the organization recognizes leading physicians in hospital medicine, radiology and acute surgery.

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