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leadership tips

10 Tips for Delivering Better Presentations

Posted on Wed, Jun 15, 2016
10 Tips for Delivering Better Presentations

By Sabrina Griffin, RN, BSN, CEN

We’ve all sat through a rambling, incoherent presentation that lacked focus and didn’t keep listeners’ attention. The key to getting – and keeping – your audience riveted is simple: Preparation.

For a short presentation that part of a longer meeting, Dale Carnegie knew best. The 90-second “elevator pitch” is an essential communication tool.

The standard format for a 90-second presentation includes:

  • Introduce yourself - Even though “everyone knows you,” unless you are meeting with this same group every day, they have all slept since your last meeting, and it’s nice not to keep people guessing. It’s especially valuable for phone conferences. Voices are not as recognizable as faces.
  • Key Message - Complete this sentence: I wanted to bring to everyone’s attention that <fill in the blank>.
  • Action - Explain the actionable part of the message. Phrases to use may include: “Here’s how we resolved it…,” “The following change is in process/being considered,” “This project is scheduled to launch…,” “We are looking for help on the solution. If you have any ideas, could we set some time to talk about them?”
  • Identify the take-away – “If you leave with nothing else from my presentation today, just know this…” or “What’s really crucial for you to understand is …”
  • Thank you and summary – “Thank you for your interest in my <repeat key message point>.”

For longer presentations or to refine your elevator pitch, here are a few other quick tips for adding polish:
  • Assume your audience will be interested. Don’t assume they already know what you are sharing.
  • Connect with each person, but limit the sidebar conversations. Let this presentation be for everyone.
  • Speak slowly and clearly… and don’t use jargon. Although people may work in your same office, they may not know your acronyms.
  • Be a storyteller. People have learned from parables for thousands of years. Sharing a message through the use of a chart, a sample or some other visual can paint a picture in the mind of the listener and improve the understanding of the message.
  • Use visuals. Remember the wonder of “show and tell?” Although we are no longer six years old, we are still by nature visual learners. If you can bring something to show online (or email something in advance), you can get the benefit of the extra thousand words a picture paints.

With some preparation, descriptive language and “show and tell” visuals, you’ll be able to get your point across and keep your colleagues captivated.

Sabrina Griffin

Sabrina Griffin, RN, BSN, CEN, is the Divisional Director of Clinical Services in EmCare’s Alliance Group.


5 Leadership Tips for Weathering Tough Times with Your Team

Posted on Wed, May 25, 2016
5 Leadership Tips for Weathering Tough Times with Your Team

By Ginger Wirth, RN
On a recent flight from Houston to Dallas I was stalled on the tarmac for almost 3 hours due to a horrible series of storms. When we finally were able to take off, I looked out of the window of the plane as we made our way into the sky and noticed the changes in the atmosphere. I saw the dark grey sky, storms and rain, change into just dark clouds, then white cotton-like puffs and eventually transforming into a majestic blue sky. It took the ascent to almost 30,000 feet to escape what was happening on the ground – a weather disaster to tranquility. How often do we get caught up in what is happening "on the surface" that we forget to see what is above us? Can we find calm, blue skies if we simply push past what surrounds us?
It’s easy to be stuck in the “thunderstorm” of what is going on around us. We feel the cold rain on our face, feel the shaking boom of the thunder and the flash of lightning. We conclude that it’s a "force of nature" and we have no control or recourse. We simply concede and eventually accept it as so. Inevitably it “the storm” will pass, but what happens when we simply choose to only live in that moment? Many times we get sucked into the darkness of the storm, and sometimes fail to see the positives or the opportunities that may hidden within.
In times like this, we as leaders have the unique opportunity to bring the team up to that 30,000-foot level.


  1. Recognize the situation. Don't ignore the potential flood that may be heading your way. Use this as a chance to rise above it. Encourage your informal leaders to step up and support their efforts. You would be surprised to see them shine when they know that you believe in them in times like this! Encourage those who are "on the fence" to participate in solutions to get through the challenge. It’s highly likely that you will find some new or undiscovered talent right in front of you!

  2. Communicate, communicate, communicate. Make sure that your team is aware of what’s happening. Don't assume that they know what’s going on even if they are in the middle of it. Make sure that all are aware of the solutions and the steps that are being implemented. Remember, teams are more stressed when they don't know what’s going on or don't know what’s being done to address it.

  3. Learn from each and every situation. Go back and dissect what happened. Recognize opportunities for improvement, solicit feedback from all members of the team, and duplicate and celebrate what went right. Behaviors will be repeated when there is positive reinforcement faster than when the focus is on what went wrong.

  4. Focus on the future. Make sure that the team knows that there are blue skies ahead. They need to believe that they will reach the goals, that this dark time will not be the norm. If for some reason it’s happening more frequently, they need to know that there will be a solution, and, when appropriate, that they can participate in that solution.

  5. Be an advocate and champion for change. Challenges will happen. It’s how we approach them and deal with them that will make the difference. Leading by example is always a good strategy. 

This concept can be applied to so many instances: personal, professional and leadership. Remember that once you break through that storm ceiling, there will be blue skies and calm winds ahead. How we prepare, react and deal with the blustering weather makes all the difference! It’s essential that you, as the leader, be the pilot, engage the team and help the team fly high and reach their potential! 
“Rise to the challenge of bringing your dreams to life! Do not be discouraged by resistance, be nourished by it. Success is the experience of rising to the level of your true greatness.” Dr. Steve Maraboli
Ginger Wirth

Ginger Wirth, RN, joined EmCare in 2013 as a Divisional Director of Clinical Services for the Alliance Group. Her goal is to make positive changes in healthcare by helping others focus on quality, excellence, and the overall patient experience. Wirth regards her role as Director of Clinical Services as the ideal opportunity to partner with nursing, physician and facility leaders to make positive changes to the entire patient care experience. Her 20-plus year nursing career has been dedicated to quality and excellence, promoting overall positive outcomes and safety for patients.