Blog Posts


EmCare’s Genesis Cup Honors Innovation, Creativity in Healthcare

Posted on Tue, Apr 21, 2015
EmCare’s Genesis Cup Honors Innovation, Creativity in Healthcare

Advanced Practice Providers Training Academy Recognized During Annual Leadership Conference
ORLANDO, FLA. (April 7, 2015) – A training program for advanced practice providers (APPs) has been recognized for the 2015 Genesis Cup. Andrew Mulvey, M.D., an emergency department medical director for EmCare, established the academy at Community South Hospital in Indianapolis.
The Genesis Cup is an award for healthcare innovation presented each year by EmCare, a leading national physician practice management company. Dr. Mulvey presented his Advanced Practice Provider (APP) Training Academy at EmCare’s Annual Leadership Conference at Coronado Springs Resort in Orlando, Fla. March 30.
“The future landscape of emergency medicine will require significant clinical contribution from advanced practice providers,” said Dr. Mulvey. “Although newly-minted APPs are often competent with medical knowledge, they have limited experience in the clinical practice of emergency medicine.”
Dr. Mulvey and his team at EmCare sought to ensure that all EmCare APPs have a standardized, high-quality academic and clinical knowledge base. A partnership was developed with Butler University’s Physician Assistant program to optimize training.
“Training camp trainees were assigned to physicians or more seasoned APPs approved by physician leadership to serve as mentors,” Dr. Mulvey explained. “The trainees were given a mid-point evaluation based on peer feedback.”
Upon completion of the program, a trainee either “graduates,” is sent back for further training and mentorship, or is deemed unable to succeed in the emergency room setting. The results of the academy included improved APP productivity and autonomy, improved relative value units (RVUs) for the hospital, improved patient satisfaction scores and greater cohesion in the emergency department staff.
EmCare designed The Genesis Cup program to recognize and celebrate the creativity and innovation of everyday physicians as part of the company’s never-ending pursuit to improve the delivery of patient care. In addition to recognizing the inventor/innovator, The Genesis Cup recognizes those involved in the initiative, including the emergency department, radiology department, hospitalist team, anesthesia team and the regional office in supporting such endeavors.


2015 Healthcare Trends You Need to Know

Posted on Thu, Jan 01, 2015

"2015 will be a year of technology integration among and across multiple service lines." Mark Switaj, FACHE, EmCare's North Division Chief Operating Officer said when asked what trends he believed would drive 2015 and he's not alone.

As we usher in 2015, many healthcare professionals are sharing what they believe will be the top trends in the field in the coming years. 

Take a look below to see what your colleagues believe is in store for the future of medicine and be sure to share your 2015 healthcare predictions with us in the comments!


In Case You Missed It: Week of Dec. 26, 2014

Posted on Fri, Dec 26, 2014

“In Case You Missed It” is a weekly roundup of popular healthcare headlines.



In Case You Missed It: Week of Oct. 17, 2014

Posted on Fri, Oct 17, 2014
In Case You Missed It: Week of Oct. 17, 2014

“In Case You Missed It” is a weekly roundup of popular healthcare headlines.

[Ebola Update] President Obama Convenes Emergency Ebola Meeting at White House. The United States must monitor Ebola in a "much more aggressive way," President Obama said ... continue reading at  

Top Five Health Innovations of the Week. Each week, with its partner Boehringer Ingelheim brings you a snapshot of five innovative ideas that are reshaping the health care industry. Continue to >> 

[BOOK REVIEW] Here is an exclusive overview of Dr. Jensen's latest book, “The Hospital Executives Guide to Emergency Department Management." “The Hospital Executives Guide to Emergency Department Management” has its roots in my thesis for ... continue >>

[SLIDESHARE] Much has been written in the business literature about managing the waiting experience. Federal Express has noted that “waiting is frustrating, demoralizing, agonizing, aggravating, annoying, time consuming, and incredibly expensive.” We intuitively know this from our own experience as well as from patients. Here are some practical tips to improve your patients' ED experience. 

[From] Joan Rivers’ death: What went wrong? Several sources have reported that Dr. Korovin had not completed usual credentialing procedures at Yorkville Endoscopy ... continue at

[From Becker's Hospital Review] Design approaches to reduce patient-fall injuries. This white paper offers several design options that show promise in the fight against slip-fall injuries. Click here to access whitepaper.

Visit us at these upcoming events!

10/27: ACEP 2014 Booth 1611 

10/28: Residents-Only Happy Hour at #ACEP14

11/6: EmCare's Inaugural Cook County Crash Course (C4)

11/11: Proven Strategies to Advance your Emergency Department: 2-day Studer Group event featuring Dr. Kirk Jensen



Innovation at EmCare Anesthesia Services

Posted on Tue, May 06, 2014

innovationThis post is part of EmCare’s 4-part Innovation series where we highlight what innovation means to members of EmCare’s leadership. Follow this series each Tuesday to discover our commitment to innovation in health care.

by: Dr. Michael Hicks, CEO

Innovation and creativity typically don’t just happen. Yes, on occasion, brilliant ideas can seemingly spontaneously occur at opportune times… but this is the exception rather than the rule. Most innovative ideas occur as a result of hard work and dedication to conscious, deliberate and reasonably formalized processes designed to create an environment to elicit many ideas with innovation potential. It is just this type of environment that we are creating now.

Consider some of our recent innovative approaches to healthcare delivery models and the contrasts to our competitors. Most of our colleagues in the healthcare industry focus on making incremental improvements to long held care delivery models by improving operational efficiency and effectiveness.

No doubt, High Reliability Organizing, Lean and Six Sigma methodologies and other operations management tools are important contributions in healthcare improvement. However, they serve to improve existing ways of doing things and to enhance existing workflow. They are important and necessary and we at EmCare excel at deploying these tools and attitudes. In some sense their widespread adoption by us is indeed innovative.

In anesthesiology and perioperative medicine, our ability to innovate means we can combine operating roomexisting resources and create new ones. This allows us to change the way surgical patients receive care, improve their experience, and make meaningful structural contributions to the healthcare system. Our efforts with preoperative surgical patient preparation provide better patient care, increased efficiencies, and ultimately lower costs to the system. It is exciting, desperately needed, and predicated on our strength in perioperative operations. It also is innovative. Like the rest of our colleagues at EmCare, innovation for us is more than identifying some ideas that might make a difference. For us, innovation is part of our culture, part of our corporate DNA.

Our anesthesia and surgical leadership is embracing the concept of perioperative medicine. Like its medical analogue of the Patient Centered Medical Home, EmCare Perioperative Medicine approaches the surgical experience from the perspective of the patient and the surgeon and seeks to make the experience a seamless continuum of care instead of the heavily siloed series of encounters that tradition has brought forward. It means that we “start with the end in mind” and seek to provide the right kind of care by the right clinicians at the right time and place.

By focusing on the work and experience of preoperative care needed by patients and surgeons we are creating a new approach to surgical care that creates better value by stripping out waste, improving communication, and incorporating clinical decision support tools. This improves the experience for all of the participants in the perioperative continuum.

There is no better way to see this than with the cross-pollination between our experiences with patient flow and throughput in the ED-hospitalist arena and our efforts in the perioperative continuum. Our empowerment of those who struggle with real problems and obstacles in one area by connecting them to those who have come up with solutions in other areas results in benefits that may very well not have been generated nearly as quickly as desired. Our experience with preoperative patient preparation shows us that while every hospital and surgery center has its own unique twist on perioperative patient flow, each of them share certain real and fundamental issues that can be ameliorated or improved through some of the innovative processes that we have right now in many of our emergency departments.

We are on our way to being a different kind of organization in terms of how we approach making healthcare work better together.

HicksDr. Michael Hicks joined EmCare in 2009 when EmCare acquired Pinnacle’s management services organization. He was the founding president of Pinnacle, helped form Pinnacle Anesthesia Consultants, (now known as Pinnacle Partners In Medicine), and was CEO of Pinnacle’s management service organization prior to the acquisition by EmCare. Dr. Hicks has held numerous managerial positions within Pinnacle and its predecessor, DFW Anesthesia Associates. He is an anesthesiologist and has been the anesthesia department chair and medical director for several hospitals and surgery centers. Dr. Hicks continues to practice medicine in the Dallas area while holding the position of regional medical director for a national healthcare company and performing his administrative duties for EmCare Anesthesia Services. Additionally, Dr. Hicks maintains board certification in both anesthesiology and clinical informatics. Dr. Hicks received his M.D. from West Virginia University School of Medicine, and did his residency at The University of Texas Southwestern School of Medicine and Parkland Hospital in Dallas, as well as the Texas Heart Institute in Houston. He received his MBA from The University of Dallas Graduate School of Management and a Master of Science degree in Health Policy and Management from the Harvard School of Public Health. Dr. Hicks is also a fellow of the American College of Healthcare Executives.


Innovation in Emergency Medicine

EmCare Increases Its Focus on Innovation

Innovation in Hospital Medicine

Innovation: The Heart and Soul of EmCare and Medicine



< Previous Results 1 - 5 of 9 Next >