Case Studies

Dependable Partner.  Proven Results.

EmCare providers, backed by our comprehensive services and national support, make a difference in hospitals across the country. From improving patient care, reducing emergency department wait times, increasing hospital revenue and improving customer satisfaction, EmCare has a proven record of success at its client hospitals.

Click on the links below to learn how EmCare has helped hospitals improve service.

• Emergency Department Achieves Systemwide Praise
  Growing volume at a rural hospital meant that the ED would need more space. EmCare site managers evaluated operations, patient volume and constraints on space and time. In 2011, the facility was recognized for service quality and operational performance.
  
  
• Integrated Services Model Improves Performance
  After a thorough financial and operational analysis, medical center leaders chose to integrate EmCare’s hospital medicine and anesthesiology services with its existing emergency medicine service.
  
  
• Strong ED Leadership
  Strong Emergency Department leadership was important in handling increases patient volumes at Los Alamitos Center in California.
  
  
• Hospital Achieves Top 10 Recognition
  To continue fulfilling its mission as the full-service walk-in emergency department of Los Angeles, St. Vincent turned to EmCare to reduce Length of Stay and improve patient satisfaction.
  
  
• Baptist Orange Hospital Achieves Record Patient Satisfaction
  Hospital leaders turned to EmCare for innovative solutions that would improve communications, reduce left against medical advice rates and improve patient satisfaction. Within a year, the hospital achieved an Overall Patient Satisfaction score of 98 percent, the highest in the facility’s history.
  
  
• Holyoke Medical Center Attains National Stroke Recognition
  The EmCare team played a key role in the development of a cross departmental initiative that resulted in a nationally-recognized stroke treatment program and Gold Plus Level status in the American Heart Association's “Get With the Guidelines” program.
  
  
• FAST Process Make a Big Impact at Palmdale Regional Medical Center
  Prior to moving into a new state-of-the-art medical facility, this southern California hospital was challenged with rising emergency department patient volumes. When long waits began to impact patient satisfaction, the EmCare team went to work developing meaningful solutions.
  
  
• Lean Leads to Significant Improvements at Martin Memorial
  Faced with escalating left without treatment percentages and door-to-provider times, leaders at this Florida health care system turned to EmCare for emergency department process improvements. Utilizing Lean methodology, the EmCare team designed a new front-end procedure that increased operational efficiencies and corrected bottlenecks.
  
  
• Improvements at St. Bernards Medical Center ED Recognized with VHA Award
  With more than 50,000 patients coming to the emergency department annually, this central Arkansas hospital partnered with EmCare to reduce wait times, length of stay and left without been seen percentages. As the result of EmCare's efforts, the facility was awarded a 2010 VHA Emergency Department Award.
  
  
• Patient Satisfaction Increases with Implementation of Studer Principles
  At Major Hospital, 97 percent of emergency department patients are satisfied with their care and would recommend the ED to family or friends.
  
  
• CompleteCare Unites Emergency and Inpatient Physicians to Improve Performance
  Utilizing EmCare’s combined services model, Bladen County Hospital decreased its door-to-triage time and emergency department length of stay time.